HCC Mall User Service Agreement (Terms & Conditions)

Operator: HCC Group Limited (Platform: HCC Mall)

Welcome to HCC Mall. This HCC Mall User Service Agreement (the "Agreement" or "Terms") is entered into between HCC Group Limited (the "Platform", "we", or "us") and users ("you") of the HCC Mall website, mobile applications, and related services (collectively, the "Mall Services"). Please carefully read and fully understand this Agreement before registering, logging in, or using the Mall Services, especially clauses that limit or exclude liability, dispute resolution, and governing law.

By clicking accept, registering an account, placing an order, or otherwise using the Mall Services, you acknowledge that you have read, understood, and agreed to be bound by this Agreement. If you do not agree to any part of this Agreement, please stop using the Mall Services immediately.

This Agreement, together with the HCC Mall Privacy Policy, the HCC Mall Product Returns & Exchanges Service Agreement, and other published Platform rules, form a complete set of terms. For returns, exchanges, and after-sales matters, the HCC Mall Product Returns & Exchanges Service Agreement prevails. For personal information processing, the HCC Mall Privacy Policy prevails.

1. Definitions

HCC Mall / the Mall: the cross-border e-commerce Internet service platform operated by HCC Group Limited, providing product listings, transaction facilitation, order management, logistics coordination, after-sales coordination, and related services.

Platform Operator: HCC Group Limited, responsible for Mall operations, cross-border warehousing coordination, international logistics interfacing, after-sales review, and Platform rule management.

Seller: a cross-border supplier or merchant onboarded to HCC Mall, primarily responsible for the authenticity, legality, quality, shipment, and manufacturer after-sales support of goods it sells.

Buyer / User: a domestic or overseas natural person, legal person, or other organization that registers for, logs in to, or otherwise uses the Mall Services and may place orders for goods or services.

Affiliates: HCC Group Limited and other companies affiliated with the Mall, whether referred to individually or collectively.

Order: a purchase offer you submit through the Mall for specific goods or services, which becomes a transaction record upon confirmation by the Seller or the Platform.

2. Scope and Effect

This Agreement applies to your access to, registration for, login to, and use of all services provided by the Mall, including without limitation browsing products, placing and paying for orders, tracking shipments, submitting after-sales requests, posting reviews, and contacting customer service.

The Platform may publish special rules, campaign terms, or supplemental terms for specific activities, categories, or features. Such documents form part of this Agreement. In case of conflict within their specific scope, the special documents prevail.

This Agreement does not constitute any commitment or warranty by the Platform regarding third-party websites, payment providers, carriers, or customs authorities. When using third-party services, you must also comply with their terms and privacy policies.

3. Account Registration and Security

You must have full legal capacity. Minors under eighteen must use the Mall Services with parental or guardian consent and guidance. Guardians are responsible for minors' use of the services.

You may register a Mall account using a mobile number, email address, or a supported third-party account, and must provide true, accurate, and complete registration information and keep it updated.

You must safeguard your account credentials, passwords, verification codes, and bound devices. Absent sufficient contrary evidence, actions taken through your account are deemed your own. Losses arising from your failure to safeguard credentials are borne by you.

If you discover unauthorized use, abnormal login, or other security risks, notify Mall customer service immediately and cooperate with freezing, resetting, or other protective measures. The Platform may restrict account features where it reasonably suspects risk.

Without the Platform's prior written consent, you may not rent, lend, transfer, sell, or otherwise permit others to use your account.

Account cancellation is governed by the published HCC Mall Account Cancellation Notice. After cancellation, the Platform will handle your personal information in accordance with applicable law and the Privacy Policy, except where retention is required by law or necessary for unfinished transactions or disputes.

4. Platform Services and Roles

The Mall primarily provides information display, transaction facilitation, technical support, and after-sales coordination for cross-border retail. Except where goods are expressly marked as Platform self-operated, the sales contract is formed between Buyer and Seller, and the Seller is the seller of record.

The Platform may review Seller qualifications, sample products, monitor transactions, and take enforcement actions, but does not provide an absolute guarantee of every Seller action or every product.

You understand that cross-border e-commerce may involve bonded-warehouse fulfillment, overseas-warehouse direct shipping, and other models. Customs policies, taxes and fees, and delivery times may vary by destination.

To the extent permitted by law, the Platform may itself provide, or engage third parties to provide, payment, logistics, customer service, risk control, marketing, and other supporting services.

5. Product Information, Ordering, and Contract Formation

Prices, specifications, inventory, origin, materials, condition, and shipping information on product pages are provided by Sellers or the Platform. Due to product updates, batch differences, or display limitations, actual goods may differ within a reasonable range. Material discrepancies are handled under the Returns & Exchanges Agreement.

Submitting an order constitutes an offer to purchase. Whether an order is formed and shipped depends on Seller or Platform confirmation, generation of a valid order, or successful payment and fulfillment. The Platform or Seller may cancel an order and refund amounts paid due to insufficient stock, customs restrictions, risk controls, payment failure, or similar reasons.

You must ensure that the recipient's name, address, phone number, and any identification required for customs clearance are true and valid. Losses and extra costs arising from incorrect or incomplete information, or refusal to cooperate with clearance, are borne by you.

Rules for promotions, coupons, points, and other marketing benefits are as stated on campaign pages or in your account. The Platform may correct obvious pricing errors and, where necessary, cancel related orders.

6. Prices, Taxes, and Payment

Currency, tax inclusion, and shipping inclusion are as shown on the product and checkout pages. Cross-border orders may incur customs duties, VAT, clearance fees, or other local charges. Unless the page expressly states that the Seller or Platform will bear them, such amounts are the Buyer's responsibility under destination law.

You must pay through lawful payment methods supported by the Platform. Where payment is processed by a third-party provider, you must also comply with that provider's rules.

If duplicate charges or payment anomalies occur, contact customer service promptly with transaction evidence; the Platform will assist in verification and handling.

Invoicing or purchase documentation follows Platform notices and applicable local law. You must provide accurate invoicing information when required.

7. Delivery, Acceptance, and Risk of Loss

The Seller or Platform shall arrange shipment within the agreed or a reasonable period and provide tracking via the Mall or carrier channels. International transit times may be affected by customs inspection, flights, weather, and destination policies. The Platform will use reasonable efforts to assist, but is not liable for liquidated damages for delays beyond its control, except where mandatory law provides otherwise.

Upon delivery, you or your designated recipient should inspect outer packaging. If obvious damage is found, note it with the carrier or refuse delivery, retain unboxing videos/photos, and contact customer service promptly.

Unless otherwise required by law or agreement, risk of damage or loss passes upon delivery to you or your designated recipient. Returns caused by refusal, wrong address, or prolonged non-collection are handled under the Returns & Exchanges Agreement and logistics rules.

8. Acceptable Use

You agree to use the Mall Services lawfully and in accordance with this Agreement, and not to:

(1) post or disseminate illegal, infringing, false, harassing, defamatory, obscene, or otherwise improper content;

(2) place abusive orders, engage in sham transactions, manipulate sales, abuse promotions, initiate bad-faith chargebacks, or disrupt transaction order;

(3) fabricate quality issues, swap items for return, return empty parcels, or engage in other abusive after-sales conduct;

(4) scrape data without authorization, attack systems, distribute malware, circumvent security measures, or interfere with Platform operations;

(5) infringe intellectual property, trade secrets, publicity, privacy, or other lawful rights of the Platform, Sellers, or third parties;

(6) use the Mall for money laundering, smuggling, controlled-goods trading, or other unlawful activities; or

(7) otherwise violate laws, this Agreement, or public order and good morals.

If you breach this section, the Platform may, as appropriate, warn you, restrict features, cancel orders, refuse after-sales requests, freeze or terminate your account, report to regulators or authorities, pursue legal remedies, and seek compensation for resulting losses.

9. Reviews and User Content

Within Platform rules, you may post reviews, photos, or other content regarding purchased goods. You warrant that such content is true and lawful and does not infringe others' rights, and you grant the Platform and its Affiliates a worldwide, royalty-free, non-exclusive, sublicensable license to use such content for display, distribution, promotion, and service improvement.

The Platform may remove illegal, infringing, fake, malicious, or otherwise non-compliant content without prior notice.

10. Intellectual Property

Software, interface designs, trademarks, logos, copy, images, databases, and technical solutions of the Mall belong to the Platform or their lawful owners. Without written permission, you may not copy, modify, distribute, mirror, reverse engineer, or commercially exploit them.

Sellers are responsible for the legality of product information and materials they upload. Rights holders who believe content on the Mall infringes their rights may submit a notice through customer service; the Platform will handle it in accordance with law.

11. Personal Information Protection

We collect, use, store, share, and protect your personal information in accordance with the HCC Mall Privacy Policy. By using the Mall Services, you acknowledge that you have read and understood that Privacy Policy.

To complete transactions, logistics, customs clearance, and after-sales service, you agree that the Platform may share necessary fulfillment information with Sellers, logistics providers, payment institutions, and clearance service providers.

12. Limited Warranties

The Mall Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, the Platform makes no express or implied warranty of uninterrupted or error-free service, or fitness for a particular purpose.

Except for the Platform's willful misconduct or gross negligence, the Platform is not liable for service interruptions or data loss caused by third-party websites, payment channels, carriers, telecom failures, hacking, viruses, government actions, or force majeure.

13. Limitation of Liability

To the maximum extent permitted by law, the Platform is not liable to you or any third party for indirect, incidental, consequential, lost profits, goodwill, or data losses.

Except where mandatory law requires otherwise, or where the Platform is legally liable for self-operated goods, the Platform, as a marketplace service provider, bears liability regarding Seller goods' quality, safety, legality, and title defects in accordance with law after discharging reasonable review and assistance duties, and may be relieved or exempted where it proves reasonable measures were taken.

If the Platform is liable to you arising from this Agreement or the Mall Services, aggregate liability is generally limited to the amount you actually paid for the disputed goods in the relevant order, unless mandatory law provides otherwise.

14. Changes, Suspension, and Termination

The Platform may change, upgrade, suspend, or terminate some or all Mall Services due to business, compliance, or technical needs, and will endeavor to provide prior notice by announcement, in-app message, or other reasonable means.

The Platform may immediately suspend or terminate services to you without breach liability if: you materially breach this Agreement; you engage in unlawful conduct or infringe others' rights; regulators or courts so require; or force majeure or changed circumstances make continued service impracticable.

After termination, the Platform may continue to exercise rights regarding unsettled fees, dispute handling, and data retention as permitted by law and this Agreement.

15. Force Majeure

If performance is delayed or prevented by unforeseeable, unavoidable, and insurmountable events—including natural disasters, war, riots, epidemics, government actions, legal or policy changes, customs controls, strikes, power or communications outages, hacking, or third-party service failures—the affected party may be partially or fully excused according to the impact, provided it promptly notifies the other party within a reasonable scope and mitigates losses.

16. Amendments

To improve services or adapt to laws, regulations, regulatory policies, and business changes, the Platform may amend this Agreement. Amended terms will be published on the Mall; material changes affecting your rights will be highlighted more prominently.

If you continue to use the Mall Services after the publication period or notice, you are deemed to accept the amended Agreement. If you disagree, stop using the services and contact customer service regarding unfinished transactions.

17. Governing Law and Dispute Resolution

The formation, validity, interpretation, performance, and dispute resolution of this Agreement are governed by the laws of the People's Republic of China (excluding conflict-of-law rules), subject to any mandatory consumer-protection provisions.

Disputes arising from this Agreement or the Mall Services shall first be resolved through friendly consultation. If consultation fails, either party may bring a lawsuit before a people's court with jurisdiction at the domicile of HCC Group Limited.

For cross-border orders involving overseas Buyers, the parties agree to the foregoing court as the forum for dispute resolution, except where mandatory jurisdiction rules provide otherwise.

18. Notices

The Platform may deliver notices by website announcement, in-app message, SMS, email, push notification, or other contact details you provide. Notices are deemed delivered when successfully sent or published, unless proven not actually received.

You agree to the legal effect of electronic notices and should check them promptly.

19. Miscellaneous

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force.

Failure or delay by the Platform to exercise any right under this Agreement does not constitute a waiver of that right.

You may not assign rights or obligations under this Agreement without the Platform's prior written consent. The Platform may assign rights and obligations to Affiliates or successors in connection with merger, reorganization, or asset transfer, and will notify you.

The Chinese version of this Agreement prevails. Translations are for reference only. In case of inconsistency, the Simplified Chinese version controls, except where mandatory law at your place of use provides otherwise.

20. Contact

If you have any questions about these Terms, please contact 3804873168@qq.com.